ORDERS
To get your order in, follow these steps:
- Login to/Create your account on www.zlaatafashions.com
- Browse through our epic range until you spot something you’re into. Pick your size using our size chart if needed.
- When you're set, hit that 'Add To Cart' button.
- Once everything's in your cart, go for the cart icon up top. You can either 'View Cart' or just 'Place Order' right there.
- Time to drop your deets: phone number, address, and pick your payment style.
- After you've cashed in, we'll take it from there.
Order is now locked in!
Once you have locked in your order with us, you'll get a confirmation email & a SMS/Whatsapp with all the deets and your order ID.
When your order’s on the move, we'll shoot you another email and message. So kick back, chill and get ready for your epic stuff to roll in.
- First, make sure you’re logged in.
- Hit up ‘Account’ on the top right and scoot over to ‘Order History
- All your order info is waiting for you there
Sorry, but we don’t do order cancellations at the moment
Sorry, we don't have any express delivery options right now. If we drop that service in the future and your area's in the zone, we'll hit you up with the deets.
PAYMENTS
- Double-check your deets – account info, billing address, and Net Banking password. And make sure your Wi-Fi's on point.
- If your account's been charged, don't sweat it – the cash usually bounces back in 10 biz days.
- Need more help? Email us at support@zlaata.com or WhatsApp at +91 73054 86025.
Yes, we’re all about quick, easy, and secure payments.
Sorry, we don’t do COD currently.
Safety is always our first priority and we love being safe rather than sorry. Your data is protected by an endless list of standards set and managed by PCI Security Standards Council, a joint effort by Visa, MasterCard, American Express, & Discover.
We're down for Visa, Mastercard, and American Express – all the big players!
Nope, you're in the clear. What you see is what you'll shell out.
No worries! Our delivery crew will try 3 times. You can chat with 'em and set a time that works for you; or even reschedule to your convenience.
SHIPPING AND TRACKING
Yes
Give us 5-7 biz days to process your order. After that, it's usually 2-4 days for delivery (depending on where you're at). If anything wild happens out of the blue, and there's a delay, we'll hit you up with the deets and the new ETA.
Zalaata Fashions provide completely free shipping.
Once the order is out from our spot, we'll ping you through email, SMS, and WhatsApp with the tracking link
You can also check by logging in and hitting the 'Track Orders' button from the menu, and filling in the required info
The quickest way to get a hold of us is to reach out to the support team through text on whatsapp (+91 73054 86025), and they’ll respond within 24 hours.
If your prepaid order can't make it and heads back to us, we've got you covered. We'll either refund you or make another go at delivery. For a refund, you'll see it in your bank within 24-48 hours of action.
Not yet, but we never say never. We’ll be delivering internationally soon.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
RETURNS, REFUNDS AND EXCHANGES
You'll get back what you paid, no more, no less
Once we get the request, the courier squad will swing by within 2 biz days for the pickup. And if you're going for a refund (not an exchange), the full amount will hit your bank account within 24-48 hours after they pick it up. Just make sure the product and tags are in good shape for the pickup.
If it's been 5-7 biz days since our courier partner picked up the order and the cash hasn’t reached your bank, hit us up at support@zlaata.com or ping us on whatsapp (+91 73054 86025). We'll get on it and get you sorted.
Here's the scoop: We only do returns, exchanges, or refunds if there's something wrong with the product, like defects, misprinting, damage, or if it's lost in transit. You gotta hit up support@zlaata.com or DM us on whatsapp (+91 73054 86025) within 5 days for misprints or damage, and within 10 days if it's MIA after the ETA.
If we goofed up your order or you got some messed-up gear, no worries – we'll fix it on the house as we're all about giving you the best service.
You can either email us at support@zlaata.com or slide into our DMs at +91 73054 86025 ASAP, with your Order ID and a quick rundown of the problem (OR) Sign in to your account, go to the 'Return and Exchange Portal,' and fill in the required deets so we can sort you out.
Our bad, we don’t entertain cancellations at the moment
MISCELLANEOUS
Yup, you're in for marketing Emails/SMS after registration. If you'd rather not, just hit that unsubscribe link in the email.
Wanna be a part of the Zalaata gang and get all the juicy updates? Scroll down the home page and feed your Email to subscribe to our newsletters.
Nah! It’s not in the game plan at the moment.
We're holding down the fort in Chennai, India.
Sorry, but we're all online, so there's no try-before-you-buy option. But we've got your back with our size chart on our product pages that’ll help you nail the perfect fit. Still got questions? Hit us up at support@zalaata.com or whatsapp us @ +91 73054 86025