Zlaata will not accept cancellation, refund or exchange in any cases unless the product has any defects.
In the case of issues related to misprinting or damaged or defective items it must be communicated to support@zlaata.com within 5 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.
You Can follow the following guidelines to raise a refund/replacement.
- Share images/videos of the product in full view with the defect clearly visible to support@zlaata.com
- Share the UID label ( Barcode sticker ) attached to the product
- Share images of the pack